This Privacy Policy explains how VecturAI ("VecturAI", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit vecturai.com or use our products and services (collectively, the "Services"). By using the Services, you agree to the practices described in this Policy.
01Information we collect
We collect information in the following ways:
Information you provide
- Account & contact details — name, work email, company, and role when you sign up, request access, or contact us.
- Content — documents, prompts, and other materials you submit to the Services.
- Communications — messages you send to support or sales.
Information collected automatically
- Usage data — features used, actions taken, and timestamps.
- Device & log data — IP address, browser type, operating system, and referring pages.
- Cookies & similar technologies — see the Cookies section below.
02How we use information
We use the information we collect to:
- Provide, operate, maintain, and improve the Services;
- Authenticate users and secure accounts;
- Respond to inquiries and provide customer support;
- Monitor usage, diagnose problems, and analyze performance;
- Communicate about updates, security alerts, and administrative messages;
- Comply with legal obligations and enforce our terms.
03Legal bases for processing
Where applicable law (such as the EU/UK GDPR) requires it, we process personal data on the basis of: performance of a contract, our legitimate interests in operating and improving the Services, your consent, and compliance with legal obligations.
04How we share information
We do not sell your personal information. We share information only as described below:
- Service providers / subprocessors — vendors who process data on our behalf (e.g., cloud hosting, analytics, communications) under contractual confidentiality and security obligations.
- Legal & safety — where required by law, regulation, legal process, or to protect the rights, property, or safety of VecturAI, our users, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
A current list of subprocessors is available on request and via our Trust Center.
05Data security
We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. Our security and compliance posture is published on our Trust Center.
06Data retention
We retain personal data for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it.
07International data transfers
We may process and store information in countries other than your own. Where we transfer personal data internationally, we use appropriate safeguards (such as Standard Contractual Clauses) as required by applicable law.
08Your rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at support@vecturai.com.
10Children's privacy
The Services are intended for business use and are not directed to children under 16. We do not knowingly collect personal data from children.
11Changes to this Policy
We may update this Policy from time to time. When we do, we will revise the "Effective date" above and, where appropriate, provide additional notice.
12Contact us
If you have questions about this Policy or our privacy practices, contact us at support@vecturai.com.