These Terms of Service (the “Terms”) govern access to and use of the VecturAI platform and related services (the “Service”) provided by VecturAI, Inc. (“VecturAI”, “we”, “us”). They apply together with any Order Form signed by VecturAI and the customer (“Customer”, “you”). Where an Order Form and these Terms conflict, the Order Form governs for the matters it addresses. Together they form the agreement between the parties (the “Agreement”).
01Definitions
- “Order Form” means the ordering document signed by both parties specifying seats, fees, term and other commercial terms.
- “Named User” means an individual employee or contractor of the Customer to whom a seat is assigned and who is the sole permitted user of that seat.
- “Reasoning Units” or “RUs” means VecturAI’s blended unit for metering platform consumption, as described in Section 7.
- “Knowledge Graph” means a VecturAI-built structured data asset covering a product or product family, made available within the Service.
- “Customer Data” means content, prompts, files and information the Customer or its Named Users submit to the Service.
- “Outputs” means content generated by the Service in response to Customer Data, including copied text, downloadable PDFs, and Snaps (as defined in Section 7).
02The Service & Licence
Subject to the Agreement, VecturAI grants the Customer a non-exclusive, non-transferable right to access and use the Service during the term for its internal business purposes, up to the number of seats set out in the Order Form. VecturAI retains all rights not expressly granted.
03Named Seats & Reassignment
Seats are licensed on a named-user basis. Each seat is for one identified Named User and may not be shared, and login credentials may not be used by more than one individual. Concurrent or pooled use of a single seat by multiple people is not permitted.
The Customer may reassign a seat from one Named User to another at any time by request to VecturAI — for example, when an employee leaves or changes role. The Customer acknowledges the operational nature of reassignment: VecturAI will deactivate the departing user’s account and provision a new account for the incoming user. Account history, stored context, memory, and usage data do not transfer between users, and the deactivated account’s data may be retained or deleted in accordance with Section 6. Reassignment changes who holds the seat; it does not increase the number of seats.
04Collaboration Users & Partner Access
In addition to Named Users, the Customer may invite Collaboration Users into a workspace at no charge and without consuming a seat. A Collaboration User may view threads shared with them and comment on specific portions; those comments are returned to the thread owner. A Collaboration User may not fork or copy a shared thread or create their own threads, and does not consume RUs. Creating, copying/forking and running work require a full seat. As Collaboration Users are read-and-comment participants, no fixed cap applies, subject to the fair-use expectation that invitations are for genuine collaboration and not a substitute for seats.
Collaboration Users may be from the Customer’s organization or from a partner organization. Before a partner-organization user may be invited, the Tenant Admin must (a) add the partner’s domain to the allow-list, and (b) accept the data protection agreement via the in-product control, which is a prerequisite to enabling a partner domain. The Customer controls and is responsible for the Customer Data it exposes to allow-listed partner users. Where the Tenant Admin assigns a purchased seat to a partner-organization user, that seat counts against the Customer’s seat total and remains the Customer’s responsibility.
The Customer represents and warrants that, before inviting any partner-organization user or sharing any data with them through the Service, it has obtained all necessary consents, rights and permissions from the relevant partner organization and its users to upload, share and process their information within VecturAI workspaces.
This Agreement governs the use of the Service by all users the Customer invites, including partner-organization users. The Customer will ensure its invited users comply with this Agreement and remains responsible for their acts and omissions as if they were the Customer’s own, including their conduct and any content or inputs they contribute.
05Consumption Visibility & Customer-Facing Sharing
Each user can view the RU consumption of each run within the Service, and the Tenant Admin can view consumption across the Customer’s team. Content shared by the Customer with its own customers or prospects is delivered as artifacts and Snaps through secure, one-time-password-protected links; recipients of such links are not users of the Service and do not require seats.
06Acceptable Use
The Customer will not, and will not permit any user to: (a) exceed the licensed number of seats or circumvent seat, usage or access controls; (b) resell, sublicense or provide the Service to third parties except as expressly permitted; (c) reverse engineer or attempt to extract the underlying models, Knowledge Graphs or source code; (d) use the Service unlawfully or to infringe the rights of others; or (e) input data the Customer is not authorised to share.
07Reasoning Units, Capacity & Overage
Platform consumption is metered in Reasoning Units (RUs). A single request may involve graph traversal, vector operations, document operations, web search, tool calls and multiple model invocations across different providers; rather than expose each, VecturAI reports consumption as one blended RU figure. Usage is visible to the Customer within the Service.
The monthly RU allotment set out in the Order Form is pooled across all of the Customer’s seats, so uneven use between users draws from the shared pool. Usage beyond the monthly pooled allotment is charged at the overage rate set out in the Order Form, billed in arrears. Unused RUs do not roll over between months.
To help the Customer manage consumption, the Tenant Admin can set consumption thresholds within the Service. Where a threshold is configured, the Service applies it as the Customer directs — for example by alerting the Admin or limiting further consumption on reaching the threshold. It is the Customer’s responsibility to configure thresholds appropriately; absent a configured limit, consumption (and any resulting overage) accrues as used.
Usage initiated by or through the Customer’s Named Users — including automated, agentic, scheduled or API-triggered runs — is authorized usage of the Customer and is metered on the same basis as any other usage. The Customer acknowledges that a single action may legitimately trigger multiple model invocations and tool calls, and that all such consumption is validly metered in RUs. VecturAI’s consumption records, made visible to the Customer within the Service, are the authoritative basis for billing, absent demonstrable error. The Customer is responsible for using the available threshold controls to manage automated and high-consumption workflows.
08Data, Privacy & Subprocessors
8.1 Hosting
The Service and Customer Data are hosted and stored on Amazon Web Services in the United States (US East region). By using the Service, the Customer consents to the processing and storage of Customer Data in the United States. VecturAI’s authorized personnel and contractors may access Customer environments remotely from locations outside the United States to provide operational support, maintenance, monitoring and debugging, subject to VecturAI’s confidentiality and security obligations under this Agreement.
8.2 Model subprocessors
The Service uses third-party large language model providers to generate Outputs. To do so, Customer Data (including prompts and relevant content) is transmitted to these providers for processing. VecturAI’s current model subprocessors are Anthropic, OpenAI, Google (Gemini) and Perplexity, with Anthropic used as the primary reasoning model. VecturAI accesses these providers under enterprise/API terms that do not permit the use of Customer Data to train their models.
VecturAI also uses infrastructure and operational subprocessors (including AWS for hosting and Vanta for security/compliance monitoring). A current list and VecturAI’s security posture are available via VecturAI’s trust center at trust.vecturai.com. VecturAI will use commercially reasonable efforts to notify the Customer of material changes to its subprocessors.
8.3 Use of Customer Data
As between the parties, the Customer owns its Customer Data. The Customer grants VecturAI a limited licence to host, process and transmit Customer Data solely to provide and support the Service. VecturAI does not use Customer Data to train its own or third parties’ foundation models. VecturAI may use aggregated, de-identified operational data that does not identify the Customer or any individual to improve the Service.
8.4 Retention
On termination, or on deactivation of an account under Section 3, VecturAI will retain or delete the associated Customer Data in accordance with its then-current data-retention practices. The Customer may request export of its Customer Data at any time before termination and for up to 30 days after termination, after which the data may be deleted. Exports are provided in commonly-used, machine-readable formats then supported by the Service (for example, CSV or JSON for workspace data and memory, and PDF or HTML for deliverables).
8.5 Third-party integrations
The Service may integrate with third-party systems the Customer chooses to connect (for example Salesforce, HubSpot or ServiceNow). The Customer is responsible for maintaining its own accounts, credentials and authorizations for those systems. VecturAI is not responsible for outages, rate limits, API changes, discontinuation, or data errors originating from third-party systems, or for any resulting unavailability of integration-dependent features.
09Intellectual Property & Outputs
VecturAI owns and retains all rights in the Service, the platform, the underlying graph architectures and ontology, the standard Knowledge Graphs, and all related software, models, and materials, including improvements and feedback-derived enhancements. As between the parties, the Customer retains all intellectual property rights in its Customer Data and the proprietary inputs it provides (such as SLAs, SOWs, tickets or diagrams). Providing such inputs to the Service does not transfer any ownership of the platform or the Knowledge Graphs to the Customer.
Outputs the Customer generates are treated as follows:
- Copied text and downloadable PDFs: the Customer owns the rights to this Output content and may use it freely for its business purposes.
- Snaps: interactive microsites rendered and hosted by VecturAI using generative UI, which the Customer may share and which provide recipient-engagement analytics. VecturAI grants the Customer a licence to use, share and distribute Snaps and their underlying content for its business purposes. Because Snaps are a VecturAI-rendered, hosted format, VecturAI will export and provide the underlying HTML of a Snap to the Customer on request.
Snaps after termination: because Snaps are hosted by VecturAI, hosted Snap links remain active for a grace period of 30 days following expiry or termination of the Agreement, after which they are deactivated. The Customer may request export of Snap HTML during this grace period. Following deactivation, VecturAI is not liable for inactive or broken Snap links or for the loss of recipient-engagement analytics.
The Customer is responsible for reviewing Outputs before relying on them; Outputs are generated by AI systems and may contain errors.
10Fees & Payment
Fees, currency and the billing basis are set out in the Order Form. Unless stated otherwise, fees are in US Dollars, invoiced annually in advance, and payable within the period stated on the invoice. Fees are exclusive of taxes, which the Customer is responsible for except for taxes on VecturAI’s income. Except as expressly stated, prepaid fees are non-refundable.
11Term, Renewal & Termination
The Agreement runs for the term stated in the Order Form. It does not renew automatically; renewal will be discussed and agreed by the parties before the end of the term. Either party may terminate for material breach that remains uncured 30 days after written notice. On early termination by the Customer for convenience, prepaid fees are non-refundable; on termination by the Customer for VecturAI’s uncured material breach, VecturAI will refund prepaid fees for the unused portion of the term. VecturAI may suspend access for non-payment or for use that breaches Section 6, where practicable after notice.
12Warranties & Disclaimer
VecturAI will use commercially reasonable efforts to make the Service available and to perform it in a professional manner. Except as expressly stated, the Service is provided “as is”, and VecturAI disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. VecturAI does not warrant that Outputs will be accurate or error-free.
13Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Each party’s aggregate liability under the Agreement will not exceed the total fees paid by the Customer to VecturAI in the twelve (12) months preceding the event giving rise to the claim. These limits do not apply to the Customer’s payment obligations, either party’s breach of confidentiality, or a party’s indemnification obligations.
14Confidentiality
Each party may access the other’s confidential information under the Agreement. The receiving party will use it only to perform under the Agreement, protect it with reasonable care, and not disclose it except to personnel and advisors who need it and are bound by similar obligations. Customer Data is the Customer’s confidential information.
15Lighthouse Reference
Where the Order Form designates the Customer as a Lighthouse Customer, the Customer grants VecturAI permission to reference the Customer by name and logo as a customer and Lighthouse partner in VecturAI’s investor, marketing and customer communications. The Customer may withdraw this permission on written notice for future materials.
16General
The Agreement is governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Neither party may assign the Agreement without the other’s consent, except to a successor in a merger or sale of substantially all assets. If any provision is unenforceable, the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control. The Agreement, including the Order Form, is the entire agreement between the parties and supersedes prior discussions. Notices will be given in writing to the parties’ stated contacts.
VecturAI, Inc. · Terms of Service · v1.0 · 20 July 2026