Customers — VecturAI

Australia

Australian solutions provider

Team: Solution architects
Portfolios: Contact center and calling first, then networking and security
How they work: Every day, on live customer documents, to produce customer-ready designs and responses

80%

less time to produce customer-ready designs and responses

~3×

weekly usage once Product Truth covered their full portfolio

63%

of their work is now solution design, up from 38%

Grounding changed the work. Once Product Truth covered networking and security too, usage tripled and shifted from quick lookups to multi-step solution design.

Representative work

Validating every requirement in an RFI for compliance across networking and security products
Rebuilding a license bill of materials for a move to subscription
Planning a network access platform's move to public cloud, with a proof-of-concept phase
Designing dual-carrier voice across numbering, agent desktop and licensing
Tracing an end-of-sale notice through hardware replacement across two vendors
Diagnosing a fault through configuration and licensing prerequisites

United States

US CX solutions provider

Team: Customer success managers and solution architects
Portfolios: Contact center and the platforms around it
How they work: One workspace per client account, grounded with call transcripts, license summaries and screenshots

35%

fewer escalations

67%

of users reported faster, higher-quality responses to customers

65%

of reasoning went to solution design and delivery scoping

Usage grew every week across 70 client workspaces, as the team brought more of its accounts into VecturAI.

Customer success: breadth

A call transcript turned into a summary, an action plan with owners and dates, and a client-ready email, in one pass
Client feature questions checked against product truth before answering
License and entitlement interpretation for renewals
Discovery and meeting preparation

Solution architecture: depth

AI virtual agent design, with APIs and guardrails
Integrations across contact center, service management and identity platforms
Statement-of-work language and delivery scoping
Token and ROI modeling

01What We See

Patterns across our deployments

Two very different firms, portfolios and teams. Here's what their usage tells us.

Grounding drives adoption

When Product Truth covered the full portfolio, usage tripled and the work went deeper.

Lookups give way to design

Once teams trust the answers, multi-step solution design and scoping become most of the work.

Breadth and depth

Customer success brings daily volume across every account. Architects bring fewer, harder questions where one grounded answer unblocks a deal.

It becomes a habit

One workspace per client account becomes part of the daily routine, and usage grows as teams bring more of their accounts in.

02Design Partners

In their words

From enterprise design partners across bid desk, technical marketing, strategy and sales, at some of the most complex portfolios in enterprise technology.

It effectively addresses the AI hallucination problem and provides credible, reliable outputs. I see strong potential in using it for capture activities, fit analysis, developing innovative pricing models, and competitive intelligence, helping us save hours of effort every week.

Business Development Manager

Bid Desk · Enterprise Design Partner

The product works very well for GTM and field teams. It saves time for both sides: experts who typically respond to these questions, and field teams who can become more self-sufficient. Especially given globally distributed teams and different time zones, this enables the field to get answers quickly.

Leader, Strategy & Planning

Enterprise Design Partner

For a new product launch, I needed a migration guide, a technical blog, and RFP boilerplate. VecturAI cut the time I'd normally spend on those deliverables by 40–70%.

Technical Marketing Engineer

Leading Networking Vendor

Results from solution providers